Our Service Promise

Respect

we value the needs, ideas and individuality of others. We treat all colleagues and clients with fairness and dignity. We turn moments into memories by providing warm, sincere, and engaging service that ensures clients feel valued. We make the small things we do unforgettable.

How do we do this?

I display a sincere interest in the well-being of my clients.
I ensure all my clients feel valued regardless of how busy I am.
I use my natural talents and display my unique personality when dealing with clients.
I have an appropriate service style that is genuine and comfortable, yet polished and professional.
I look professional in my uniform, which always includes a smile.
I acknowledge clients within 10 feet and offer a greeting within 5 feet.
My language, appearance and behaviour are always in keeping with the i love renovations brand.

Integrity

Integrity – We act with honesty and professionalism, guided by the highest standards of ethical conduct. We take accountability for all our decisions and actions. We turn moments into memories by treating each and every client as a unique individual. We make the small things we do unforgettable.

How do we do this?

1. I understand who my clients are, why they have chosen us, and what is important to them.
2. I tailor my service approach as required to each client.
3. I make authentic connections with clients and “build relationships that last.”
4. I use the client’s name in an appropriate and meaningful manner.
5. I recognize and share the unique preferences of my clients.
6. I understand the i love renovations client snap shot and its impact on our work.

Teamwork

we work together to achieve common goals. We recognize the impact of each individual contribution and the importance of maintaining a co-operative and supportive work environment. We anticipate our clients’ needs with thoughtful and personal touches. We turn moments into memories.

How do we do this?

1. I display a sincere interest in the well-being of my clients.
2. I ensure all my clients feel valued regardless of how busy I am.
3. I use my natural talents and display my unique personality when dealing with clients.
4. I have an appropriate service style that is genuine and comfortable, yet polished and professional.
5. I look professional in my uniform, which always includes a smile.
6. I acknowledge clients within 10 feet and offer a greeting within five feet.
7. My language, appearance and behaviour are always in keeping with the i love renovations brand.

Empowerment

We have the necessary tools, training and authority to exceed expectations. We trust and support each other in making informed decisions and take appropriate actions. We resolve problems and never say “no” without offering an alternative. We turn moments in memories.

How do we do this?

1. I display a sincere interest in the well-being of my clients.
2. I ensure all my clients feel valued regardless of how busy I am.
3. I use my natural talents and display my unique personality when dealing with clients.
4. I have an appropriate service style that is genuine and comfortable, yet polished and professional.
5. I look professional in my uniform, which always includes a smile.
6. I acknowledge clients within 10 feet and offer a greeting within five feet.
7. My language, appearance and behaviour are always in keeping with the i love renovations brand.

Being Different

Our Service Promise “Differentiation” to Not be standardized. A result of talent, training, leadership and culture. Plus our Service essentials of Consistency and Position specfic behaviours that can be standardized. Result in achieving our goal of turning moments into memories. Our Mission – Service excellence that creates client loyalty. Add colleagues individual talent, empowerment and engagement. Being an ambassador for my brand, my work, my community and my colleagues. And making the small things unforgettable.

How we do this?

Workmanship of unrivaled value.
Experiences that are authentically personal.
Service that is engaging.

Our Mission and Guarantee

If you dream it. We can build it
We will provide our clients with

  • Workmanship of unrivaled value
  • LIFETIME workmanship warranty
  • Experiences that are authentically personal
  • Service that is engaging

Our Values

  • Respect - we value the needs, ideas and individuality of others. We treat all colleagues and clients with fairness and dignity.
  • Integrity - We act with honesty and professionalism, guided by the highest standards of ethical conduct. We take accountability for all our decisions and actions.
  • Teamwork – we work together to achieve our common goals. We recognize the impact of each individual contribution and the importance of maintaining a co-operative and supportive work environment.
  • Empowerment – We have the necessary tools, training and authority to exceed expectations. We trust and support each other in making informed decisions and taking appropriate actions.

Our Service Promise

These service promises are commitments we make to our colleagues, clients, and community. We deliver on these promises, and it helps us make our service unparalled in the construction industry. These promises are based on delivering experiences that are unique to i love renovations and important to you. What are these 5 service promises?

  1. Providing warm, sincere and engaging service that ensures clients feel valued
  2. Treating each and every guest as a unique individual
  3. Anticipating my client’s needs with thoughtful and personal touches
  4. Resolving client problems and never saying “no” without offering an alternatives
  5. Being an ambassador for my brand, my work, my community and my colleagues