4. Resolving…

Empowerment – We have the necessary tools, training and authority to exceed expectations. We trust and support each other in making informed decisions and take appropriate actions. We resolve problems and never say “no” without offering an alternative. We turn moments in memories.

How do we do this?

1. I display a sincere interest in the well-being of my clients.
2. I ensure all my clients feel valued regardless of how busy I am.
3. I use my natural talents and display my unique personality when dealing with clients.
4. I have an appropriate service style that is genuine and comfortable, yet polished and professional.
5. I look professional in my uniform, which always includes a smile.
6. I acknowledge clients within 10 feet and offer a greeting within five feet.
7. My language, appearance and behaviour are always in keeping with the i love renovations brand.

…Resolving problems and never saying “no” without offering an alternative.